Customer Service

Excellent customer service is a form of communication and level of service that  
causes the customer to be surprised and delighted because they are recieving 
more and better that they expected. Mental attitude is important because it 
determines how people feel. Customer Service is based upon “Quality of Service”,
“Quantity of Service”, “Spontaniety in Service” and “Spirit of Service”. Besides
this, there is always scope of continuos improvement at product level, services 
and processes. All of these efforts can seek "incremental" improvement over time 
or "breakthrough" improvement all at once. Customer valued processes are 
constantly evaluated and improved in the light of their efficiency, effectiveness
and flexibility.

Our trainings gives clear explanation of the point and with specific case studies
from the contemporary customer service arena. Highly interactive sessions help 
delegates to practice and master the skills with various exercises.

Training Solutions: 

  • Customer Service Excellence
  • Step Up your Service
  • How may i help you?
  • Customer Relationship Management
  • Sympathy vs Empathy
  • Complaint Resolving Skills
  • First Impressions
  • Attitude for Service
  • Manage Customer Expectation
  • Service to Sales
  • Suggestion Selling